Testimonials for Quality 1st Basement Systems

There was a hole in the basement floor of the home we purchased, apparently the result of repair work done to some water pipes. It was simply left open. I contacted "Quality 1st" and Jay Alverez came out to check things out. He saw that there was a void under a large part of the floor and pointed out where the floor was sinking (clearly visible around the edges of the room). He recommended using their "Polylevel" product to fill in the void and, possibly, raising the floor.The Quality 1st staff showed up on time, were very polite and professional. They worked quickly and efficiently and cleaned up thoroughly after finishing the work. The void was filled, the floor raised back to its original level, and the open hole was filled to floor level.Throughout my contact with the company, everyone was friendly and cooperative. They responded quickly to phone calls and emails and answered any questions I had. They made sure I understood what was being done and why.All in all, my experience with Quality 1st has been very good and I wouldn’t hesitate to recommend your service to anyone.

I'm very satisfied with the work by Quality 1st in my house. The staff was very professional. They were very organized and left everything clean. Great job! Highly recommended.

I had been thinking about waterproofing my basement for 3 months before calling Quality 1st Basement Systems. Overall I am pleased and satisfied with the work and waterproofing systems installed. My inspector did a great job at explaining all products and services before my installation process. I chose to go with Quality 1st because of the truth behind their system and the waterproofing book that was sent to me previously before the appointment. The installation team lead by Juan Garcia did an excellent job.

Randy and John are stand up guys and answered my questions more than adequately. Very friendly professional and thorough !

The presentation was well presented and thorough. The installation team was very professional, very careful about dust- used tarps throughout the house. Juan was very courteous and professional. You were the only company I know that does the "Carbon Armor" type repair.

Joe was very straightforward and concise when providing estimates. Did not try to oversell. Communication in scheduling install was excellent even as I had to reschedule. Installers were on time, professional, fast, and did a thorough clean-up. So happy with the result! Now I am not scared to enter my crawl space!

Preventative maintenance on the sump pump system. I have the 3 pump system which kept my basement dry through all our heavy rains.   Justin was very professional and courteous and answered my many questions!

Quality 1st did an exceptional job restoring my basement after Hurricane Ida. They installed French Drains, sump pumps, and waterproof walling. Very professional, addressed all customer concerns promptly. The quality of their work is top-notch. Dane helped us find a custom solution to our needs and quickly responded to all my concerns.  Wilver is a master installer. Thank you Quality 1st!

Mike and Randy came out and helped figure out why the sump pump stopped working. They got everything working again and were very professional and courteous. I highly recommend this company.

I was very satisfied with work. Installation crew and office staff were very good and professional. I went with your company because you had the best product and lowest price.

My previous attempt to resolve my water problem failed, so my neighbors recommended I go to Quality 1st. The salesman was excellent, the crew was very professional, and now my basement is dry and finally fixed.

Quality 1st basement systems has very knowledgeable and helpful workers. I am a very satisfied customer.

Sha'Chon came out to service the pump that was installed by the previous home owner.  He took his time to explain everything to me, as I am a new home owner.  He was very patient, very honest, and extremely knowledgeable.  After our discussion, I decided to replace the pump, battery and battery backup, as they were older and we have a very high water table near the house with active sump drainage throughout the day.  His team arrived on the scheduled day on time, did their work and were very professional.

I first approached Quality 1st Basement Systems because the house that I was interested in buying had a lot of water damage to the crawl space. After getting Quality 1st's number from my home inspector, I decided to give them a call. I was very happy with how easy it was to get in touch with the office, and set up an appointment. When the salesman came out, he was very professional, and knew how to solve my problem. The installation crew was also very good, and fixed my crawl space. Overall I am very satisfied with Quality 1st, and I am happy with my new waterproofed crawl space.

Service is very professional. Great Service.