Service Department at Quality 1st Basements

Prompt, reliable service for your basement or crawl space

Sump pump & dehumidifier serviceWho should you call if you have a question about your Quality 1st Basements waterproofing products? What if your sump pump alarm goes off? How often should your sump pump be serviced? When is it time to change your SaniDry™ filters?

These are just some of the questions our customers frequently ask. The good news is we have an extremely knowledgeable staff to answer all of your questions, and experienced technicians that specialize in handling service after the installation.

We're here to answer your questions & provide solutions

  • Why do I need to get my sump pump serviced?
  • When does the warranty on my sump pump expire?
  • What if I ripped my crawl space liner by accident?
  • Should I have a battery back up installed?
  • How can I tell if my sump pump is overworked?
  • What if I didn't get my warranty information?
  • What happens to my warranty if I move?
  • How do I know if my UltraSump® battery has enough charge?
  • What is the Annual Maintenance Program and do I need it?
  • What can I do about the humidity in my basement?

Get peace of mind with an annual maintenance plan

Servicing your basement waterproofing or crawl space encapsulation system is crucial to keeping your system working like it was meant to work. That means making sure any silt or sediment is cleaned out and everything is in good working order. Valves, switches, batteries, and pipes are checked, cleaned and changed, if needed. An annual maintenance on your system helps find any potential problems, before they find you!

Fully-trained service technicians & customer service representatives

Basement waterproofing & crawl space service professionalsOur servicemen are fully-trained waterproofing professionals and they work hard to solve your problems and concerns regarding your waterproofing system.

Just let them know what your questions are, and they'll do their best to provide you with solutions as quickly and effectively as possible.

Our service technicians also check for potential problems in your crawl space or basement, making sure you aren't caught off guard should an issue arise.

Our customers are raving fans of our service department, and we're sure you will be, too!

Call us with any questions or concerns at 1-844-268-0860. We'd be happy to assist you with your basement and crawl space questions and concerns.

Customer Reviews
  • By Steven C.
    Vineland, NJ
    "This project was bigger than I expected. Even though it was explained to..."

    Customer Review

    By Steven C.
    Vineland, NJ

    This project was bigger than I expected. Even though it was explained to me the equipment and manpower required exceeded my expectations. I also requested a lot from the crew, Do not crush the sprinkler heads, do not ruin the landscaping, put the dirt somewhere it will not make a mess. They managed to do all of it and still fix my porch slab.
  • By Christopher G.
    Philadelphia, PA
    "I want to vote for Victor Leon in your competition. As the lead person he..."

    Customer Review

    By Christopher G.
    Philadelphia, PA

    I want to vote for Victor Leon in your competition. As the lead person he did a great job assessing a problem in my basement and communicating with my plumber.
  • By Joe L.
    Magnolia, NJ
    "Very professional and well-represented, excellent informational package on..."

    Customer Review

    By Joe L.
    Magnolia, NJ

    Very professional and well-represented, excellent informational package on the product and the company.
  • By Monica G.
    Cherry Hill, NJ
    "Wilver Cardoza and his crew excellent workers. Would highly recommend."

    Customer Review

    By Monica G.
    Cherry Hill, NJ

    Wilver Cardoza and his crew excellent workers. Would highly recommend.
  • By Karen M.
    Marlton, NJ
    "Santiago identified himself before he entered the house. He was neat and..."

    Customer Review

    By Karen M.
    Marlton, NJ

    Santiago identified himself before he entered the house. He was neat and clean and well groomed. He was on time as promised. It was a pleasure to have him in our home.
  • By DAVID D.
    WARMINSTER, PA
    "I needed structural repair in my crawl space and chose Quality 1st..."

    Customer Review

    By DAVID D.
    WARMINSTER, PA

    I needed structural repair in my crawl space and chose Quality 1st Basement Systems because I believed their SmartJack system was exactly what I needed to address my problem. I was very happy with the salesperson and the no pressure sales presentation. The install crew were prompt, professional, and very hard-working. They politely answered all my questions and cleaned up the job site when they finished. I am very happy with the work that was done.
  • By William C.
    Delran, NJ
    "Exceptionally good job very thorough thank you"

    Customer Review

    By William C.
    Delran, NJ

    Exceptionally good job very thorough thank you
  • By James J.
    Medford Lakes, NJ
    "I am very happy with the work that you have done. I will recommend you to..."

    Customer Review

    By James J.
    Medford Lakes, NJ

    I am very happy with the work that you have done. I will recommend you to my family and friends.
  • By Katrina L.
    Willingboro, NJ
    "Over all I am very happy with the job done. the crew was great and..."

    Customer Review

    By Katrina L.
    Willingboro, NJ

    Over all I am very happy with the job done. the crew was great and explained things along the way. Job was done on time and I cried because I was so happy that I could finally close the doors in my house. May I never have to call for your services again but if I do need anything you will be first on the list to call. Thank you so much
  • By Ray C.
    Southampton, NJ
    "Very happy with the job you compleated from a to z. I give you guys an a..."

    Customer Review

    By Ray C.
    Southampton, NJ

    Very happy with the job you compleated from a to z. I give you guys an a plus on the jog you did for me my crawl space looks great. Very happy with the work.
  • By Paula T.
    Bordentown, NJ
    "Jesus and his crew were just amazing. They were so efficient. Jesus..."

    Customer Review

    By Paula T.
    Bordentown, NJ

    Jesus and his crew were just amazing. They were so efficient. Jesus explained what they were doing each step of the process. I can't say enough about their work. They worked their butts off.
  • By Michael M.
    Bordentown, NJ
    "Quality first was very friendly, efficient and delivered exactly what was..."

    Customer Review

    By Michael M.
    Bordentown, NJ

    Quality first was very friendly, efficient and delivered exactly what was promised. The office staff and salesperson were knowledgeable and friendly. The crew worked very hard and did a great job in cleaning up before leaving. I'm waiting for the first rainfall to see the items I had corrected in action, but feel confident my basement will be dry.
  • By Lloyd M.
    Titusville, NJ
    "as a insurance professional and a prior home remodeler job first class"

    Customer Review

    By Lloyd M.
    Titusville, NJ

    as a insurance professional and a prior home remodeler job first class
  • By Jane A.
    Lambertville, NJ
    "My technician, Randy Halal, was knowledgeable and thorough. Thank you,..."

    Customer Review

    By Jane A.
    Lambertville, NJ

    My technician, Randy Halal, was knowledgeable and thorough. Thank you, Randy!
  • By Dawn W.
    Milford, NJ
    "since having our basement waterproofed after hurricane irene, our basement..."

    Customer Review

    By Dawn W.
    Milford, NJ

    since having our basement waterproofed after hurricane irene, our basement has been 100% dry since. we are extremely pleased and hope to finish our basement and make a usable living area and will absolutely consider using your company.
  • By Kenneth K.
    08610, NJ
    "This was a great experience from the beginning to the end everything was..."

    Customer Review

    By Kenneth K.
    08610, NJ

    This was a great experience from the beginning to the end everything was just perfect from the great salesman Vaughn To the crew that installed the products you just can't go wrong!! Thank you for my dry basement!!
  • By Lois M.
    Bloomsbury, NJ
    "Very knowledgeable and friendly."

    Customer Review

    By Lois M.
    Bloomsbury, NJ

    Very knowledgeable and friendly.
  • By Gary B.
    Pennington, NJ
    "We will be selling our house in about 3 years after my wife retires, and..."

    Customer Review

    By Gary B.
    Pennington, NJ

    We will be selling our house in about 3 years after my wife retires, and we made need some foundation work done. You will be our choice to do the work. Thank you for such a professional job!

 

News & Events
Published by Lily Szabo on Monday, Apr. 30th
Published by on Wednesday, Jul. 16th

Our service area