Testimonials for Quality 1st Basement Systems

Quality 1st was great. Everyone throughout the process was very nice and helpful, from my salesperson Bill, to the guys that did the work, Carlos and Ramon. There was a minor setback with having to reschedule with me 2 times, but Quality 1st did the right thing by me and took money off my balance for the inconvenience. Special shout out to Ramon and Carlos. They are both great guys, very professional, did a nice job, and cleaned up after themselves. I would absolutely recommend Quality 1st Basements to anyone in need of slab leveling (like me) or anything they specialize in for that matter.

As a Real Estate Agent, inspection issues can crush a deal, and having the right contractor to navigate complex repairs is crucial. 1st Basement Systems went above and beyond to inspect, explain, and repair quickly a home with structural issues that was under contract. The sale of this home would not have happened if it wasn't for 1st Quality Basement Systems! You do not want to hire anyone else if you need foundation repairs. Great team & a shoot out to Joe who was nothing less than amazing!!!

The salesperson Ryan took the time to explain all the products that would be used to repair my crawl space. Very professional and supportive through the process.

Quality 1st did an excellent foundation repair and push pier installation for our settling foundation. Jeff Nero was our sales representative, who was very knowledgeable and explained thoroughly what needed to be done. When it came time for installation, our senior foreman was Jonathan Neira. He was extremely personable, knowledgeable, and reassuring, providing daily updates on progress. Jonathan and his crew went above and beyond with installation of push piers, doing fantastic daily work that required a lot of physical labor. They also did an excellent job of cleanup post-installation. It is without hesitation that I would recommend Quality 1st and the above mentioned foreman and crew for any work you need to have done!

My estimated cost for PolyLEVEL concrete lifting was 25% les than replacing the garage apron and much less disruptive. My salesman was very good over the phone. I am very satisfied with the job!

The sales representative from Quality 1st Basement Systems was very knowledgeable.  We felt comfortable after our meeting. Prior to this we had thought about this project for 4 or 5 years.  Each time I spoke with someone in the office they were friendly and helpful. I found Quality 1st Basement Systems on the internet and we selected them after receiving other estimates. Their price seemed fair and I felt I got an honest assesment. 

I got quotes from other companies but chose Quality 1st because of the type of waterproofing system Jeff offered, lifetime warranty, and financing ability. I can't say enough kudos for Jesus and his team. Everyone was very knowledgeable and accommodating. 

Collin Peare was fantastic. He was unable to schedule a visit with his regular technicians and since this situation was a bit of an emergency, Collin generously offered to come out to our house himself. Great customer service!

I had a WaterGuard drain system and new sump pump installed in my unfinished basement, and am extremely pleased that I chose Quality 1st to do the work. Juan and his team arrived on time, and they were all friendly and hard working. When they finished the job, Juan made sure I understood the new system and was patient with my questions. A few days later, when something needed adjusting in the pump to eliminate vibration noise, Justin was sent out promptly. He was also very friendly and knowledgeable, quickly finding and fixing the problem. I also want to give a "shout out" to the booklet that arrived by FedEx before the work was done -- "Dry Basement Science" -- which is full of great information (and is quite entertaining to read). Thumbs-up to Quality 1st, I would recommend them.

This was my second time choosing Quality 1st to do a major job, this time to drain, grade, and encapsulate my large and damp crawl space, and once again they did a quality job. Ruben and his team arrived on time, and they were all friendly and hard working. When they finished, Juan made sure I understood everything that had been done and installed and was patient with my questions. A few days later, when something needed adjusting in the pump to eliminate vibration noise, Justin was sent out promptly. He was also on time and friendly, and extremely knowledgeable, quickly identifying and fixing the problem. I would have no hesitation in recommending Quality 1st to anyone else.

Michael was sent out to diagnose and fix a problem with my ultrasump system,.  He arrived on time, and I was impressed by his friendliness, expertise and professionalism.  He identified the problem and was creative in solving it.  In addition, he took the time to ensure that I understood what had caused the glitch, and what was done about it.  When he left, I understood a great deal more about the pump system than before.  I highly recommend Michael as a technician.  

I was very pleased with the crew and the work, especially the cleanup.�  They also helped me by hauling off no longer needed wooden platforms and an old laundry sink.�  Jeff was very helpful with his sales presentation, he was professional and had a quality product.�  I recommended the company to my neighbors and showed them the work.

I first approached Quality 1st Basement Systems because my basement was damp and moldy. My basement had a pit, but no sump pump, and it was getting hard to take care of. When I called the office, the staff answered all of my questions, and explained the time and the details of the job. The saleswomen Jessica also had a good presentation, and took the time to meet with me a few times before the work began. When it came time for the installation, the team was great! I was especially impressed with Juan Garcia and his exceptional and thorough work that he provided. Overall Quality 1st Basement Systems was a joy to work with, and I am very satisfied with the whole process.

Quality 1st is a company that truly goes above and beyond to satisfy the customer. If you're interested in getting this type of work, do not hesitate to give them a call. I chose Quality 1st to do the work on my basement because of their high BBB rating and the knowledgeable and non-aggressive sales tactics. It was a pleasure to deal with the installation crew because they were very polite and professional, also they did an excellent job at cleaning up when they were finished.

Quality 1st Basement Systems did an excellent job lifting the sunken concrete around my pool! If you're having concrete lifted, look no further, this is the company you want to use! Ash and Estuardo were professional, and friendly, and did an excellent job!