Testimonials for Quality 1st Basement Systems

We are very satisfied with the job you did, you have an extremely clean installation crew and a wonderful office staff.  You took a very stressful situation and brought me closure

I am happy with the work Quality 1st performed in my crawlspace. My inspector Rick was good at explaining all of my possible solutions. Before calling on Quality 1st I did my research on Angie's List and was very impressed with all of their positive ratings. I got my crawlspace encapsulated in just one day, the crew led by Juan did a good job!

Collin was great. He never pressured me. As soon as I spoke to Collin, I knew this is it. I wanted to protect my crawl space from water damage, and Collin was so informative, never made me feel uncomfortable which is why I hired Quality 1st Basement Systems to install the crawl space vapor barrier. The installation team was great and very clean

I am very satisfied with the work installed by Quality 1st Basement Systems! My inspector Rick was very thorough and professional and the installation crew led by Juan was competent and efficient. Before contacting Quality 1st I had been thinking about having my basement waterproofed for about a year and a half. I researched other companies but chose to go with them because of their knowledgeable inspector, positive customer reviews, and informative promotional package.

 I want to thank first Bob Cherry, the general manager, and Phil Matthews, the system planner, for working out a solution to our unique issue. This speaks to the integrity of the Tom Romans company. Secondly, the work crew did an amazing job. The foreman, Juan, sized up the situation quickly and had the men working quickly and efficiently. Within two hours, the crawlspace was cleaned out, all debris removed, the Super Sump installed and new discharge line installed. A note about that — the crew had to take up part of a paved walkway and dig up a mulch bed. When they were finished, that area actually looked neater than when they started! You could not tell any digging had been done at all. That night, we had a storm, a lot of rain in a very short period. The pump and discharge line worked perfectly. We will of course call Tom Romans when the budget allows for the full crawlspace system to be done.

I found Quality 1st Basement Systems through Google and I am very happy that I did. Their packets and materials taught me a lot and they were responsive and on schedule. The sales presentation was excellent.

The salesman was very informed. I chose Quality 1st because they had the material and the design that I was looking for.

Quality 1st Basement Systems had a fair price and more references than the other companies that came out, plus their contract was straightforward. I was very satisfied with the job that was performed by Victor and his crew; they were great and did a wonderful job cleaning up. I had a good experience throughout from the office staff to our salesman Carl, you may even use me as a referral.

The installation team was good, they got done quickly. I chose Quality 1st Basement Systems after seeing their trucks on the highway and because of their pricing and presentation. I am very satisfied with the job done!

They did our crawl space couldn’t be happier did an amazing job they are very professional what a difference now we have a clean dry place for extra storage best thing we ever did

I am very satisfied with the job Quality 1st did for my crawlspace. John, my system design specialist did a good job presenting the products and my solutions. I had been thinking about having some work done in the crawlspace for 3-4 months before calling Quality 1st. The installation team was very professional and finished the job in one day.

Quality 1st did an exceptional job at my home. They have transformed my crawlspace and all of the work is under warranty! My salesman Ken P. did an excellent job and helped answer all of my questions and concerns. The crew lead by Juan Garcia of installers did an amazing job.

Our salesman Ron was very knowledgable, but not pushy. He offered great deals, demonstrated brochures and quality materials on all systems. We are very satisfied with the work that was completed and our salesman gave an excellent presentation on all products to help keep my crawlspace dry. 

It gives me great pleasure to compliment foreman Victor and his skills, craftsmanship and leadership of his crew. He as a foreman is a true hands on Craftsman handling any and all tasks involved most expertly actually leaving my home which had the word DEMOLITION on my contract in order to install Waterguard System to your existing Triple Safe Sump System looking better than when the work commenced.  Perhas when this individual is going to be assigned to the job the word DEMOLITION can be eliminated and existing original structures will be minimally removed for easy replacement to accommodate the system. My fully Paneled, Ceramic, Tiled floor almost looks like nothing was done and what actually had been removed is easily repaired and replaced by a layman or a very simple contractor assignment. As a leader of his Crew he is an excellent Manager, quiet, thoughtful, and you could see respected by his hardworking and efficient crew.  Perhaps Managers in other fields could take a lesson from him. I am exceptionally pleased with the final outcome of his work and the thought of security I will now have with this system. It goes without saying that your salesman Dan McNally who by now is a regular visitor to my basement has provided me with most efficient protection system. He is responsive in times of needs and able to provide me with the excellence of your service even in times when I am sure he is providing others the same excellence in widespread times of assistance required (NJ flooding).  I am sure he stretches himself quite thin on your behalf and it is most appreciated by me.

First and foremost, I'm very rarely, truly impressed by service and have only written one other letter like this before in my life. However, I felt compelled to express my great appreciation and satisfaction in my dealings with Jack Jamison.  His patience, knowledge, and attention to detail was truly a breath of fresh air in a very long, difficult journey with Quality 1st.  He wasn't afraid of having very difficult conversations and, most importantly, didn't over-promise and under-deliver service.  He was very different than the others who visited my home because he listened 90% and spoke 10% of the time.  He was genuinely interested in learning about my entire experience, understanding specific issues, and desired outcome.  With having dealt with many folks in your organization, I would hope he is considered your most prized asset.  His experience will undoubtedly make those around him better and help drive more business.  His position is obviously not an easy one to hold and there are always difficult decisions to be made each day.  However, I very much appreciate the outcome of my situation. Thanks to Jack's involvement, my family is in a much better position. Thank you for employing Jack.