Testimonials for Quality 1st Basement Systems

Happy,Happy,Happy! what a great company. From beginning to end the team did a wonderful job. Having knowledge of water problems and how to fix them is what these guys do. We had an exterior drain installed at our basement door along with a Super Sump pump. The company provides superior products that will protect your home and give you piece of mind when that rain start coming down!! Great Job to those who helped with the installation.

The inspection and installation process was amazingly seamless.  The crew knew exactly what had been proposed to me earlier and took great care of our basement and yard.  The work was completed very quickly but with professional care.  The system even recently had to work through all the rain and I have a dry basement now! This company is worth your time if you are in need of basement waterproofing

The company took on an admittedly difficult task, involving removing the old sump pump, which was in an awkward location in a small landing with limited access. When they removed the old pump pit, I watched them fill the old location carefully, and then cement over it. The landing looks brand new now. The new sump pump required installing a new pipe through the foundation wall, which was then directed to drain in a much better way than our previous system.  The basement waterproofing crew then dug out a channel along the basement perimeter, only removing a minimal amount of floor. We moved most of our furnishings and belongings out of the space, and covered the others with plastic drop cloth, because this process can be dusty. The workers walked me through the process at every step, and actually took time to teach me about how to control humidity and air quality in the basement. The waterproofing system was installed in a day, and then the following day, the team covered the system with concrete, resulting in a smooth finish around the inside perimeter. A battery back-up and flood alarm system were installed with the new sump pump. The team consulted on a design for fully improving the basement space, including work on insulated, mold-resistant floor coverings. Communication with the company has been quick, professional, and easy to understand. My wife and I are continuing to work with this company on another project because we have been so pleased with their efforts on the waterproofing and sump pump install

I had a great experience working with your company. These guys were very professional, hardworking, and clean. They told me exactly what I needed to do and I was glad I went with their suggestions. I always had leak issues and occasionally my old sump pump wouldn't even work. I can truly forget about it now even in the worst of storms. In fact, that happened the following weekend after they left! A big storm came through and we even lost power for a couple of hours. The backup battery they installed let the sump pump keep working perfectly. Talk about just in time!

The crew was absolutely fantastic, they did a great job, they were quiet and professional, we could not be happier!

Esteban was exceptional. Him and the crew did an excellent job. There were a few things I didn't understand and Esteban was there to answer all my questions.

Shane is a Parkville, MD, resident who went from using 5 sump pumps to just 1 system. We installed our sub-floor drainage system, WaterGuard, along with new window wells that connect into the sump pump system. The new window wells have brightened up the basement and given the area a more open look.

We recently hired your company to install a sump pump and basement air system in our new home in Glen Arm, MD. They did a great job! Their communication and workmanship was incredible. We ll definitely be recommending them to our friends and family!

Crew did a great work, they worked really hard, everyone was very polite and the finished product looks great! 

The crew went above and beyond. Everyone that has been here and everyone I've been in contact with at the office, has been wonderful!

Your company resolved our wet basement issues! Workers arrived on time, cleaned the area at the end of each work day. They were polite and completed the job in the time frame as planned. The owner followed up daily. I would definitely recommend this company.

I've been really pleased with the basement waterproofing job done by your company. The Production Manager does a great job of proactively communicating, and the crew does a good job of communicating as well their time of arrival. I usually like to be present when work is going on, but wasn't able to in this case. However, I was happy to see each time I went down, progress, and that it was being done well. Would gladly recommend them to others.

Salesman/Inspector was on time for his appointment and understood our concerns and asked pertinent questions and made helpful suggestions. He also followed up through the process to make sure we were happy. The foreman was outstanding.He showed up on time every morning and communicated with us on what we could expect that day. The whole crew was extremely respectful and at the end of the day he would stop by before he left to tell us what he accomplished that day. The other thing was how well they cleaned up after themselves every day. Recently, we had a plumber work in our basement and when he left and we were cleaning up after him I remember remarking I miss the way basement systems cleaned up. The best thing I can say about the work Basement Systems did is that my wife is happy! I know she is a picky customer and yet she is pleased.

Dear Sirs, I have written this letter to tell you how much I appreciate your employee, and therefore your company. I first phoned Basement Systems about two years ago. he came to my home, assessed the situation, and made his recommendations. He explained very well - so clearly, with all the details, and no sales pressure. I was not an easy sell, but he was always very courteous and helpful when I phoned for more facts and for the names of local customers.  This summer, I phoned to ask him about an Ultrasump. Again he was patient and very imofrmative. After my husband also talked thim, we decided to get this pump. He installed it, and did the annual check-up and service at the same time. He told me of ways I could improve my situation with a sincere interest in amking my absement as dry as possible, and a strong belief in your products. I cannot recommend him highly enough. thank you for being the kind of company that employs such people.  Yours Truly, Judy B.

Perfect. Outstanding service. Full basement waterproofing.