Testimonials for Quality 1st Basement Systems

The crew called ahead and showed up on time. They worked tirelessly in 90 + degree temperatures until the job was completed. Everything was explained to me and they left my place very neat! Wilbur and his crew are top-notch!

Quality First Basement work is exceptional. The technician was knowledgeable and answered all my questions. He performed all the work and provided recommendations and pricing to enhance my home and the sump pump systems they installed in December 2021. Definitely recommend Quality 1st! Awesome job.

Our friend was very happy with the work Quality 1st did for her, she recommended the company very highly. The young man who dug the trench on the lawn did an excellent job, they cleaned up in the basement very nice. They were a great team. The salesman was very knowledgeable and the installation team was friendly.

I am very satisfied with the work completed by Quality 1st Basement Systems! My representative did a good job with his presentation it was very informative. I had been thinking about getting the basement waterproofed 4 months after we moved in. The installation team worked very well together. I chose to go with Quality 1st because they had a great price and service. 

The job was done efficiently, quietly (after the jack hammering) and very professional. We are very pleased with the outcome and thank you for the professionalism in your staff and the reassurance you have given us in your system.

Esau and the team arrived within the time frame given. They were all mindful and respectful of the property. Esau explained everything completely and clearly. The whole team was nice and courteous, they allowed me to watch the process, and utilized what they needed to get the job done as quickly as possible with great effort. I am very happy with their overall performance and the product. I definitely recommend Esau and the team as well as Quality 1st and the projects and services they offer. Thank you!

Ryan was very pleasant and professional. He was on time and very clear on all of our options. Thank you!  

I was satisfied with the service and price offered.

Brett and his team were all very polite, friendly and professional. They met with extenuating circumstances - 23 inches of concrete instead of 4 so it took them much longer then they had anticipated but they staid in good humor and did not show frustration.

The team came into my basement this morning and was very efficient. They covered my kitchen floor and started to work. Juan G. and the men started at 9 and were finished at 11. After the work was done I was asked to checked to see if everything was finished the way it's supposed to be I will recommend this company to my family and friends. Matt A. came in a walked me through everything. I also liked that Matt also called after the work was finished. I appreciated the follow-up phone call. Thank you, Matt and the team!

I recently had some flooding in my basement due to a sump pump whose foot valve had become stuck. By the time I realized the problem, WATER. I managed to fix the problem but the carpeting was already soaked. With much effort, I removed the water and, over the next few months, ran repeated mold tests - which turned out ok, thank goodness. The other day I saw a Quality 1 Truck standing across the street from my house and asked the rep about installing TWO new sump pumps so that would not happen again. He was smart, polite, and, since it was the end of his day, gave me a full assessment of my options and took the necessary data. WITHIN THREE DAYS his team was able to install two great, double-pump sumps. I cannot thank them enough and I'm extremely impressed by both their professionalism and attention. I should note that my appointment was originally made for three months from now because they are so busy. This is only one thing they do out of MANY to care for basements. Call them; I think you'll be very pleased. It's unusual to see such honest and competent people these days.

I wanted to let you know how much I appreciate him. He came to my home and made recommendations clearly, with detail and no sales pressure. After we decided to get the ultra sump he came back out installed it as well as did the annual maintenance and service at the same time. Thank you for being the kind of company that employs such people.

Quality 1st waterproofed our basement two years ago. Recently the dehumidifier broke and leaked a significant amount of water. We were originally scheduled for repair one week out but we’re moved up to the next day when there was a cancellation. The service techs were professional and knowledgeable and corrected the problem. All at no cost. I definitely recommend Quality 1st!

We had foam installation for our garage once we found out there was nothing under it. Angie was fabulous throughout the entire process, from scheduling to installation to payment. She was always cheerful and did her best to provide excellent customer service. Mr. Noe arrived with a worker at 2:00 and was driving away at 2:45. He was very pleasant and got right to work. We were more than satisfied with the job and the service. I would highly recommend Quality First

I had been thinking aout fixing my basement water problems for about 5 years. Quality 1st was an excellent choice to get the job done. Ken provided me with great customer service and helped me from beginning to end.