Serving NJ, NYC, Jersey City, Edison, Freehold
everyone did a great job at what they were assigned to do. The information sent prior to the visit by the sales rep. was worth the read. I learned much from that book and did have a much better feeling of security and understanding after reading the book. A must for all, prior to appointment with sales rep. The assistance of the book helped me make better decisions, ask better questions at the time of the interview. Sales person was very knowledgable about your products, what would be best for my paticular situation. Had lots of experience, assured me all those working for quality first basement systems, must take the mandatory training. You do not hire subcontractors..wonderful to know. I am so tired of that. I was provided with cell numbers, email addresses and what to expect comments from all involved. The office staff knew just where to direct my calls and did so promptly. The installation crew were, professional, polite and patient with helping me to understand how and why all the products I purchased were suited to my needs. I liked the one on one service; however, I did and do not like being sent a questionaire asking me if I would like to speak to the contractor prior to the installation...I did not send this back, but did call. Of course I wanted to speak to the installer. I was investing in a system that was going to save me much security in knowing I would no longer have to be worried about my floors buckling, the sub pump not working, having to deal with a flooded yard, having the water that was discharged from the side of my house, and running right back into the crawl space, not to mention in the spring an fall how wet my floors became because of the moisture in my crawl space. I cannot wait for the next heavy rain to see how the system works and I just love that very quiet sub-pump, yeap, I think Q first and I will have a good relationship.
The job was completed and was preformed as stated during the sales presentation. but not a WOW..at this point. contact me after the next heavy rain fall.
nothing out of the usual, I inquired, your business responded as was expected. Party was polite and professional
very pleasant,very satisfied with his knowledge of your product. knowledgeble,answered all my questions and concerns. made himself available. explained what would transpire, who would call next with sheduling, but a wow, no
I was impressed with the installation crew, they worked very hard, were always polite and accomomdating by way of addressing any concerns that I might have or will have, water drainage etc.
always maintained a clean work area at all time and after, took their own trash away, did not ask to use my trash. The crew has an exceptional work ethics.