Luke L.'s home in Marlton, NJ had a couple of problems he needed to fix sooner than later. The basement was leaking and the water was causing other problems. There was also a foundation settlement issue that was causing cracks on the walls of the rooms above it. Luke decided to call Quality 1st Basement Systems and was very pleased with the entire experience he had with the company, "I've been very satisfied with the job, both the repairing system that was put along the foundation and the drain that was put on inside, has resolved both problems." - says Luke "It's been two years since it was installed and the basement has been dry the entire time, and I haven't noticed any further cracking on the foundation either. So, I'm very satisfied with the work that was done."
Luke L. of Marlton, NJ
Back in 2011, a heavy storm knocked out power for more than a day, and for that reason Divyang S.’s basement flooded. His neighbor, however, who had also lost power during the same storm, had a completely dry basement thanks to a battery-operated backup sump pump system. When Mr. S. learned about it, he decided to have the same system installed in his basement and called Tom Roman’s Quality 1st Basement Systems for an estimate. Mr. S. found the system design specialist very knowledgeable. He was shown many options to solve the problem and is pleased with the solution he chose. He hasn’t had a problem since. According to Mr. S. they are not your average contractor… “I feel very comfortable with them, because they are honest and they are professional.”Mr. S. would highly recommend Quality 1st Basement Systems to any homeowner looking to protect their basement from flooding or interested in the installation of a powerful sump pump system to keep their basements dry, even when the power goes out.
Divyang S. of Princeton, NJ
Friday, October 17th
The install was very smooth I remember it was snowing, we started this process in March. The guys took a great amount of care to make sure they didn't trash the house.
They kept everything neat and clean jackhammering concrete is a little bit loud but it didn't take very long. From seeing the bright white basement you had no evidence workers were there.
Hurricane Irene was perfect for us, we were able to spend most of our time helping out others because our basement was nice and clean and dry. The only time I got soggy was helping out friends who hadn't had basement work done yet.
George T. of Freehold, NJ
Monday, October 10th
When Mrs. Adriene P. purchased her home, she knew it had a wet basement, with terrible, frequent flooding episodes. These flooding episodes eventually led to mold problems and health concerns for her and her family. She knew that extensive work needed to be done in that basement in order to keep it dry.
Fortunately, the company she chose to waterproof her basement was Tom Roman’s Quality 1st Basement Systems: the only company in NJ with exclusive access to over 24 patented products specifically designed to permanently solve leaky and flooding basement problems. Her basement has remained dry and mold-free ever since. She is happy to have worked with a company that really stands behind the quality of their work. They guarantee that the job is going to get done properly, and they actually follow up. “That is a rare thing today.” – she said.
Adriene P. of Basking Ridge, NJ
Friday, October 17th
For the last 6 years I'm very confident, very happy, with the service. Every year I get the service maintained so everything's working properly. The first time we lost power the battery backup worked at least 12 hours before the power came back on.
Anthony D. of Mount Freedom, NJ
After getting quotes from several companies, he found that Quality 1st was the most qualified company, because the technician was able to answer all his questions in a way that made perfect sense to him. They had the best solutions, their services and products were reasonably priced and the nationally-backed transferable lifetime warranty gave him extra assurance.
Since having a full-perimeter drainage system and a powerful sump pump installed a year ago, the basement has remained dry through all sorts of wet weather, including some major storms.
Charles is very happy with the results, and would highly recommend Quality 1st Basement Systems to anyone in NJ struggling with wet, leaky or flooding basements.
Charles C. of Lincroft, NJ
Tuesday, April 16th
"My basement used to flood two to three times every year!" - says Michael C. from Eatontown, NJ.
He often found himself scooping water off the basement floor and into the sump pit. After a couple of years dealing with this problem, Michael felt it was time to deal with it. That is when he decided to call Quality 1st Basement Systems for help. In this video h speaks about his experience as a customer, and his satisfaction with the service, products and results."It looks great down there! You go downstairs and not only is it bright but it is clean and the walls look great! There has been no flooding in my basement No regrets in having them do my work and I would highly recommend them to anybody who is looking for waterproofing in their basement.." - says Michael.
Michael C. of Eatontown, NJ
I haven't had a water problem since we installed the system. I have recommended it to all my friends and if I were to do this again I would absolutely have the same system installed.
Joe L. of Essex Fells, NJ
John lives in Franklin Lakes, New Jersey. He was getting water in his basement and we were able to solve the problem for him. After installing WaterGuard, 1 SaniDry, and a TripleSafe Sump Pump, he is very happy with his new DRY basement!
John of Franklin Lakes, NJ
Thursday, December 1st
Joe J. first heard about Quality 1st Basement Systems, searching the internet. But before he called for help, he researched the company thoroughly over the web, to make sure they were the right contractors for the job.
Quality 1st waterproofed their basement walls, installed a full WaterGuard interior drainage system, and the exclusive TripleSafe Sump Pump System, with not one but two backup pumps, including a battery-operated unit to keep the basement dry in case of power outages.
Joe J. was truly impressed with the work performed, and the level of professionalism and expertise demonstrated by the whole crew. He is also really satisfied with the results, because his basement has been dry ever since. Even more so when his waterproofing system and the TripleSafe were put to the ultimate test: hurricane Irene.
While all his neighbors' basements were flooded, the TripleSafe kept his basement completely dry!
Joe J. of Dumont, NJ
Thursday, June 15th
"Very happy! Everything is perfectly dry and the humidity is down. Wish I had done it sooner."
Homeowner of New Jersey, NJ
Tuesday, December 8th
Our friend was very happy with the work Quality 1st did for her, she recommended the company very highly. The young man who dug the trench on the lawn did an excellent job, they cleaned up in the basement very nice. They were a great team. The salesman was very knowledgeable and the installation team was friendly.
Catherine S. of Elizabethport, NJ
Wednesday, March 4th
I am very satisfied with the work completed by Quality 1st Basement Systems! My representative did a good job with his presentation it was very informative. I had been thinking about getting the basement waterproofed 4 months after we moved in. The installation team worked very well together. I chose to go with Quality 1st because they had a great price and service.
Brian T. of Berlin, NJ
Before contacting Quality 1st Basement Systems, I was always getting water in my basement during heavy rainfall. I met with my inspector and he explained how I can waterproof the basement for good with a warranty. I decided to have two sump pumps and french drains installed for the water problem. the crew lead by Wilver Cardoza completed the work in just 1 day! They were courteous, professional, and overall outstanding. I feel as though my solution will be a reliable and permanent one. I would highly recommend the Quality 1st team to complete any basement job.
Monica G. of Cherry Hill, NJ
Friday, August 9th
Good Evening, JC and Angela,
I am reaching out to thank you and Quality 1st Basement Systems for helping me with my water problems. Your team members were hard-working, conscientious, and respectful. Although they were not able to complete everything in two days, I totally understand the circumstances with the weather.
I truly appreciate your time and look forward to hearing from you this week!!! I hope you all have a wonderful and safe holiday season!
Jen B. of Cinnaminson, NJ
Monday, December 21st
The techs did a fantastic job, starting with Matt, our salesman. The job looks great and our basement is dry!!!
William M. of Mount Laurel, NJ
Friday, March 19th
The installation crew was very easy to work with and the office staff was very efficient. Dan was our salesman and he was very personable and thorough, I was convinced your system was unique and able to solve my H2O problems.
Bill C. of Delran, NJ
I had the cement around my pool raised and Quality First was a pleasure to deal with. It started with my initial phone call where the representative was very friendly and helpful. They arranged for a sales rep to come out for an estimate and the rep Bill Paterno was a great guy, very easy to deal with, and no pressure presentation. He gave me 3 options and explained them very well. On the day of the work, the crew was awesome. Very friendly and the foreman Ramon was patient and explained what he was doing and how it would fix the issues. He didn’t rush, allowed me to ask questions and they left my yard just as they found it only now my concrete was no longer sinking. Thanks for a job well done and I would recommend Quality First without hesitation.Thank youJoe
Joe G. of Delanco, NJ
Friday, June 4th
We were familiar with Quality 1st from a past experience. I was impressed with their work so when we bought a single home fairly recently that needed foundation work in the basement we called Quality 1st. I checked with some local contractors but it was out of their area of expertise. We met with Steve Ventriglio at Quality 1st. Steve arrived on time for the appointment. He completed a custom design for our basement. The price was competitive. They also provide their own financing which helped a lot. Steve is knowledgeable, personable, responsive, and great to work with. The crew arrived on time, had the right tools and materials, and worked tirelessly. The crew also cleaned up meticulously and was pleasant. I was impressed again with their work. Quality 1st still adheres to the same standards of customer service and workmanship as they did before Covid. It was nice to see they have not changed. We would recommend Quality 1st.
Jeffrey W. of Beverly, NJ
Friday, April 16th
The sales representative from Quality 1st Basement Systems was very knowledgeable. We felt comfortable after our meeting. Prior to this we had thought about this project for 4 or 5 years. Each time I spoke with someone in the office they were friendly and helpful. I found Quality 1st Basement Systems on the internet and we selected them after receiving other estimates. Their price seemed fair and I felt I got an honest assesment.
Michael M. of Bordentown, NJ
I got quotes from other companies but chose Quality 1st because of the type of waterproofing system Jeff offered, lifetime warranty, and financing ability. I can't say enough kudos for Jesus and his team. Everyone was very knowledgeable and accommodating.
Paula T. of Bordentown, NJ
Tuesday, January 20th
Collin Peare was fantastic. He was unable to schedule a visit with his regular technicians and since this situation was a bit of an emergency, Collin generously offered to come out to our house himself. Great customer service!
Matt B. of Bordentown, NJ
Wednesday, June 5th
I had a WaterGuard drain system and new sump pump installed in my unfinished basement, and am extremely pleased that I chose Quality 1st to do the work. Juan and his team arrived on time, and they were all friendly and hard working. When they finished the job, Juan made sure I understood the new system and was patient with my questions. A few days later, when something needed adjusting in the pump to eliminate vibration noise, Justin was sent out promptly. He was also very friendly and knowledgeable, quickly finding and fixing the problem. I also want to give a "shout out" to the booklet that arrived by FedEx before the work was done -- "Dry Basement Science" -- which is full of great information (and is quite entertaining to read). Thumbs-up to Quality 1st, I would recommend them.
Janet S. of Bordentown, NJ
Friday, March 12th
This was my second time choosing Quality 1st to do a major job, this time to drain, grade, and encapsulate my large and damp crawl space, and once again they did a quality job. Ruben and his team arrived on time, and they were all friendly and hard working. When they finished, Juan made sure I understood everything that had been done and installed and was patient with my questions. A few days later, when something needed adjusting in the pump to eliminate vibration noise, Justin was sent out promptly. He was also on time and friendly, and extremely knowledgeable, quickly identifying and fixing the problem. I would have no hesitation in recommending Quality 1st to anyone else.
Janet S. of Bordentown, NJ
Monday, June 14th
Quality 1st Basement customer care/services are excellent. As a new home buyer, I will definitely recommend this company to others. They expedited a service tech "Justin" to fix a problem. Unfortunately, some items needed to be replaced however Justin advised he had the replacement parts inside the van and would be able to start right away. This is true customer service most companies would have you wait or order parts but Justin advised they keep their vehicles stock so there isn't any delay for repair. Justin also indicated we can request him for future services since we are happy with his services. I have worked in customer service and happy to see this company practice making customers completely satisfied. Five Stars
Bernard W. of Columbus, NJ
Friday, March 12th
We are very satisfied with the job that was done. The salesmen was thorough yet he didnt try to sell us extras we knew we didnt want which we appreciated. My husband used your company at a prior home. No high pressure sales, salesmen was knowledgeable and answered all of our questions, didn't try to oversell
Chrissy M. of Princeton Junction, NJ
Wednesday, February 4th