Quality 1st Basement Systems were very professional from the first meeting with the sales representative (Steve) to the Foreman (Mario) and the team that completed the installation. I come from the construction industry and today's service providers don't function like Quality 1st. They provided great information upfront so I knew what I was buying including the process, had someone in contact with me for scheduling and when they said they were going to be there, they showed up and executed within a single day while keeping what could have been a very messy process to a very clean worksite from start to finish.
Anthony N. of 08889, NJ
Wednesday, May 5th
Ricardo and his team were very respectful, professional and always informed me of their progress. They worked hard and consistently during a heatwave. I would recommend Ricardo's team for any job!!!!!! Thank you, guys!!!!!!
Roberta L. of 08690, NJ
Wednesday, July 7th
Jonathan and his crew were on time, did the job, and cleaned up their mess. I had my basement walls reinforced, vents covered and a whole basement dehumidifier installed. Thank you!
Terry M. of Brick, NJ
Tuesday, August 31st
I would like to personally thank you for your professionalism, understanding, and providing quality repair service outside of your normal servicing areas. In addition, the Service Technician who worked on the sump pump system was exceptional and should be commended for his skillful workmanship
Robert L. of Washington, DC
Monday, August 26th
I am really a most satisfied customer. Your company's quality of service is now the exception in our society but it is still very much appreciated.
Carrol P. of Silver Spring, MD
Monday, May 14th
He was great, answered all questions, very patient!
Jane M. of Hyattsville, MD
Monday, October 3rd
I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.
H.T. B. of Columbia, MD
Tuesday, April 3rd
He arrived exactly on time. He is wonderful individual. I didn't feel any pressure with what was described to me for my basement. We discussed all of my option. I was happy with my decision during and after I signed the proper papers. My install was scheduled that very day and in less than 2 weeks I have a new basement.
My sump pump was installed without too much interruption to my family life. My basement looks amazing. The waterproofing material and chair rail looks great.
It hadn't rained much since the installation, but I am confident that there will be no more problems in my basement with leaking.
Ethel B. of Laurel, MD
Monday, June 17th
He was very nice and knowledgeable, he took time to explain things in detail.
Clifford M. of Upperco, MD
Thursday, October 15th
Great customer support. Bernie was excellent and quite professional. Got the job done in a timely manner.
Girish S. of Ellicott City, MD
Saturday, February 9th
Every person I have spoken to in this process has been professional, polite, and kind, and thank you for sending him, He was great!
Jeane J. of Randallstown, MD
Wednesday, March 30th
He was very knowledgeable and personable
Cheryl K. of Reisterstown, MD
Wednesday, May 15th
I like working with him, he is very responsive to my concerns. I dealt with him alot on the phone. Because they are such a good company, they are giving me great warranties. I like the workmanship of the job so far. The technician that came out found out that the motor in my sump pump was not working, he is very thorough. They would always keep me up to date on what was going on, when they would be arriving, and any new information regarding my service.
Lisa S. of Owings Mills, MD
Tuesday, January 12th
He was very knowledgeable and professional. I felt he was being very honest with me and he earned my trust
Anita C. of Owings Mills, MD
Thursday, March 26th
Very good experience. Came promptly. Very pleased. Gave me recommendations till I wasready to start work.
Rosalind L. of Windsor Mill, MD
Tuesday, September 10th
