Testimonials for Quality 1st Basement Systems

The team came into my basement this morning and was very efficient. They covered my kitchen floor and started to work. Juan G. and the men started at 9 and were finished at 11. After the work was done I was asked to checked to see if everything was finished the way it's supposed to be I will recommend this company to my family and friends. Matt A. came in a walked me through everything. I also liked that Matt also called after the work was finished. I appreciated the follow-up phone call. Thank you, Matt and the team!

I recently had some flooding in my basement due to a sump pump whose foot valve had become stuck. By the time I realized the problem, WATER. I managed to fix the problem but the carpeting was already soaked. With much effort, I removed the water and, over the next few months, ran repeated mold tests - which turned out ok, thank goodness. The other day I saw a Quality 1 Truck standing across the street from my house and asked the rep about installing TWO new sump pumps so that would not happen again. He was smart, polite, and, since it was the end of his day, gave me a full assessment of my options and took the necessary data. WITHIN THREE DAYS his team was able to install two great, double-pump sumps. I cannot thank them enough and I'm extremely impressed by both their professionalism and attention. I should note that my appointment was originally made for three months from now because they are so busy. This is only one thing they do out of MANY to care for basements. Call them; I think you'll be very pleased. It's unusual to see such honest and competent people these days.

Quality 1st waterproofed our basement two years ago. Recently the dehumidifier broke and leaked a significant amount of water. We were originally scheduled for repair one week out but we’re moved up to the next day when there was a cancellation. The service techs were professional and knowledgeable and corrected the problem. All at no cost. I definitely recommend Quality 1st!

We had foam installation for our garage once we found out there was nothing under it. Angie was fabulous throughout the entire process, from scheduling to installation to payment. She was always cheerful and did her best to provide excellent customer service. Mr. Noe arrived with a worker at 2:00 and was driving away at 2:45. He was very pleasant and got right to work. We were more than satisfied with the job and the service. I would highly recommend Quality First

Ryan was very pleasant and professional. He was on time and very clear on all of our options. Thank you!  

I had been thinking aout fixing my basement water problems for about 5 years. Quality 1st was an excellent choice to get the job done. Ken provided me with great customer service and helped me from beginning to end.

I am very satisfied with the work completed by Quality 1st Basements. My inspector Ken was very knowledgeable and friendly. He was never pushy, but instead very cool and easy to talk to. I thought that the installation would take 3-4 people, all it took was Jesus Alvarez. He even patched the front step with the extra mortar.

Justin provided excellent service and was knowledgeable. He used care in keeping the area clean!

The sales representative from Quality 1st Basement Systems was very knowledgeable.  We felt comfortable after our meeting. Prior to this we had thought about this project for 4 or 5 years.  Each time I spoke with someone in the office they were friendly and helpful. I found Quality 1st Basement Systems on the internet and we selected them after receiving other estimates. Their price seemed fair and I felt I got an honest assesment. 

I got quotes from other companies but chose Quality 1st because of the type of waterproofing system Jeff offered, lifetime warranty, and financing ability. I can't say enough kudos for Jesus and his team. Everyone was very knowledgeable and accommodating. 

Collin Peare was fantastic. He was unable to schedule a visit with his regular technicians and since this situation was a bit of an emergency, Collin generously offered to come out to our house himself. Great customer service!

I had a WaterGuard drain system and new sump pump installed in my unfinished basement, and am extremely pleased that I chose Quality 1st to do the work. Juan and his team arrived on time, and they were all friendly and hard working. When they finished the job, Juan made sure I understood the new system and was patient with my questions. A few days later, when something needed adjusting in the pump to eliminate vibration noise, Justin was sent out promptly. He was also very friendly and knowledgeable, quickly finding and fixing the problem. I also want to give a "shout out" to the booklet that arrived by FedEx before the work was done -- "Dry Basement Science" -- which is full of great information (and is quite entertaining to read). Thumbs-up to Quality 1st, I would recommend them.

This was my second time choosing Quality 1st to do a major job, this time to drain, grade, and encapsulate my large and damp crawl space, and once again they did a quality job. Ruben and his team arrived on time, and they were all friendly and hard working. When they finished, Juan made sure I understood everything that had been done and installed and was patient with my questions. A few days later, when something needed adjusting in the pump to eliminate vibration noise, Justin was sent out promptly. He was also on time and friendly, and extremely knowledgeable, quickly identifying and fixing the problem. I would have no hesitation in recommending Quality 1st to anyone else.

Michael was sent out to diagnose and fix a problem with my ultrasump system,.  He arrived on time, and I was impressed by his friendliness, expertise and professionalism.  He identified the problem and was creative in solving it.  In addition, he took the time to ensure that I understood what had caused the glitch, and what was done about it.  When he left, I understood a great deal more about the pump system than before.  I highly recommend Michael as a technician.  

Esau and the team arrived within the time frame given. They were all mindful and respectful of the property. Esau explained everything completely and clearly. The whole team was nice and courteous, they allowed me to watch the process, and utilized what they needed to get the job done as quickly as possible with great effort. I am very happy with their overall performance and the product. I definitely recommend Esau and the team as well as Quality 1st and the projects and services they offer. Thank you!