Job review from in Bordentown, NJ 08505 on 02/15/19

Overall Rating:

4.4  out of 5
Our Overall Service
Call Representative

Didn't like that I wasn't called back to tell me a more specific time after the install crew was late, but at least the woman was courteous even though I was not in my best mood due to the lateness. Otherwise, it would've been a 5.

Sales Process

Nice guy and seemed honest. Didn't try to sell me things I didn't need. I appreciated that!

Our Installation Crew

Technically, they shouldn't get a 5 due to lateness, but they were a great crew and I understand that some jobs run behind which can't be helped. I was more upset that the office didn't call me and give me a more specific time after they were an hour late without a call. They ended up being over 2 hours late. However they did show up and completed the job within a couple hours, and were extremely careful not to damage anything. which was great! Awesome crew!

The Cleanup Process

Loved that they put up plastic to keep the dust contained...big points for that. I did wish they vacuumed up some of the little tiny debris really wasn't bad, but you're asking a very clean person this question, so I can't give them a 5, although I will say that compared to other workers of this type, they were wonderful!

What made you choose our company:

More in my budget than other estimates and less expensive than a French Drain from most of the estimates I received. There were two estimates that were less, but this salesman had a better presentation and seemed honest (at least as far as I could tell). He didn't try to sell me things I didn't need which I completely appreciated because I didn't have the budget for anything else but fixing this problem. Good overall experience except for the time it took to get scheduled for this. I had tarps blowing around on the outside of the house that were attached to pipes that stuck out of the house since there was no where else to tie them. These tarps were to prevent water from getting into the basement, but on windy days/nights, I would be biting my nails hoping the tarps didn't rip the pipes off my house, along with the tarp! So if it were scheduled sooner, that would have been optimal. But I understand everyone is busy, so it is what it is. Anyway, thanks for the great work done in my basement!

Greater Monmouth Chamber of Commerce
Staten Island Chamber of Commerce
Township of Aberdeen
National Foundation Repair Association Member
2018 Angies List Super Service Award
Best Place to Work 2018
HomeAdvisor Association

our service area

We serve the following areas

  • Bala Cynwyd
  • Berwyn
  • Blue Bell
  • Bridgeport
  • Chester Springs
  • Collegeville
  • Conshohocken
  • Devon
  • Earlville
  • East Greenville
  • Flourtown
  • Fort Washington
  • Frederick
  • Gilbertsville
  • Gladwyne
  • Glenside
  • Green Lane
  • Gwynedd
  • Gwynedd Valley
  • Harleysville
  • Immaculata
  • King Of Prussia
  • Lafayette Hill
  • Lansdale
  • Malvern
  • Merion Station
  • Mont Clare
  • Narberth
  • Norristown
  • Oaks
  • Old Zionsville
  • Oreland
  • Palm
  • Paoli
  • Parker Ford
  • Pennsburg
  • Perkiomenville
  • Phoenixville
  • Plymouth Meeting
  • Pottstown
  • Red Hill
  • Royersford
  • Schwenksville
  • Skippack
  • Souderton
  • Spring City
  • Spring House
  • Telford
  • Wyncote
  • Zieglerville
Our Locations:

Quality 1st Basement Systems
359 Route 35 South
Cliffwood, NJ 07721
Our service area