Serving NJ, NYC, Jersey City, Edison, Freehold
Thursday, August 9th, 2012 by Mariel Valdes
I began working for Quality 1st Basement Systems in 2010. In the past 2 years, I have worked in the service and production departments but I currently work in the on-site call center. When a potential customer calls, I am the first point of contact they have with Quality 1st and I always try my best to ensure they have a positive first experience.
One of my biggest priorities in the call center is setting appointments for free estimates, whether they be for basement waterproofing, foundation repair or crawlspace encapsulation. Many of the people who call are unsure of the source for the myriad of issues they may be experiencing, I help determine what the problem is and which inspector would be best for the specific issue. It takes a great deal of knowledge to handle calls in the call center because every caller is unique and every call, and situation, is different. While I’ve enjoyed my work in other departments over the last 2 years, I enjoy the call center the most due to the problem-solving nature of the position, I never know what to expect when I pick up the phone. I have been trained in many different aspects of the company which has helped a great deal and has allowed me to be confident when helping a customer who may be worried about the problems they are experiencing.
I am working towards obtaining a bachelor’s degree in 2013 and outside of the office I love working out, listening to music and watching movies.
If you ever have questions about Quality 1st Basement Systems and how we can help you, don’t hesitate to call!
our service area