Customer Service Representative

ESSENTIAL JOB FUNCTIONS:

1. Represents the company through telephone customer contact. Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments, and follows up with customers on a variety of issues/occasions.

2. Preforms outbound calls, postcards, emails to set estimates, and maintenance.

3. Performs administrative functions to support all departments as needed.

4. Regular and punctual attendance. Ability to work overtime if needed.

 

MARGINAL JOB FUNCTIONS: Performs other related duties as assigned by management.

NECESSARY KNOWLEDGE, SKILLS, ABILITIES and TALENTS:

1. Knowledge of customer service principles and practices.

 2. Skill in operating personal computer and programs

3. Skill in verbal and written communication.

4. Ability to handle a variety of tasks.

5. Ability to perform accurate data entry.

 6. Possess talent and personal traits:

  • Customer Focus
  • Self-Management 
  • Planning & Organization
  • Empathetic Outlook 
  • Resiliency
  • Teamwork 
  • Diplomacy & Tact
  • Integrity

 

Additional Information

Job Type: Full-time
Experience: Entry Level

Contact Information

Email: [email protected]

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Greater Monmouth Chamber of Commerce
Staten Island Chamber of Commerce
Township of Aberdeen
National Foundation Repair Association Member
2018 Angies List Super Service Award
Best Place to Work 2018
HomeAdvisor Association

our service area

We serve the following areas

  • Bala Cynwyd
  • Berwyn
  • Blue Bell
  • Bridgeport
  • Chester Springs
  • Collegeville
  • Conshohocken
  • Devon
  • Earlville
  • East Greenville
  • Flourtown
  • Fort Washington
  • Frederick
  • Gilbertsville
  • Gladwyne
  • Glenside
  • Green Lane
  • Gwynedd
  • Gwynedd Valley
  • Harleysville
  • Immaculata
  • King Of Prussia
  • Lafayette Hill
  • Lansdale
  • Malvern
  • Merion Station
  • Mont Clare
  • Narberth
  • Norristown
  • Oaks
  • Old Zionsville
  • Oreland
  • Palm
  • Paoli
  • Parker Ford
  • Pennsburg
  • Perkiomenville
  • Phoenixville
  • Plymouth Meeting
  • Pottstown
  • Red Hill
  • Royersford
  • Schwenksville
  • Skippack
  • Souderton
  • Spring City
  • Spring House
  • Telford
  • Wyncote
  • Zieglerville
Our Locations:

Quality 1st Basement Systems
359 Route 35 South
Cliffwood, NJ 07721
1-732-719-3079
Our service area