Testimonials for Quality 1st Basement Systems

Good job training your sales people. They definitely know the products and they came not trying to push me (like other companies) to sign the contract. The crew was great; they are very hard workers. They even cleaned up. Overall, it was everything I expected.

We decided a dehumidifier was needed in our basement. We did our research and concluded that something more than a store bought product was required. So we investigated companies that specialize in basement moisture problems, this led us to Quality 1st Basements. We made an appointment; in a few days we were sitting with Kenny discussing our options. What we quickly found was that Kenny is an expert in all phases of basement moisture, waterproofing and finishing. We chose the SaniDry XP Basement Air System, six SunHouse Basement Window Enclosures, and the CleanSpace Wall System for the basement walls. The next step, a date and time for the work to begin. When that date came, Mario and his crew arrived right on time. But wait, it gets even better. I thought a job like this would take days to finish. So much to install, outside excavation to remove the old windows and install the new ones. Nay, nay by 5 pm the installation work was complete. Clean up was next. Why was the work done by 5 pm?? It's because Mario and his crew knew exactly what needed to be done; they worked hard, they're professionals. Clearly they take pride in their work. There was a lot of soil left over after back- filling the enclosures, would it be left up to me to get rid of it, HOW? They took it all with them, putting it in 5 gal. containers and then loading it on their truck. Throughout, Mario briefed us on the crews progress, he answered my questions, showed different aspects of the job how it would be done, or would be done, and doing it gladly. It was about 8:30 pm when we said our good-byes, they pulled away driving away into the sunset. So, I've dealt with several Quality 1st members. Including Nicole, Kenny, and lastly Mario and his crew. What a pleasure dealing with a group of dedicated people that work together.

I initially heard about Quality 1st from my neighbor who had work done in their basement after noticing water leakage. The office staff and inspector were good at answering all of my questions and concerns. The installation team lead by Jesus worked very hard and installed several waterproofing products that work. I did research and got quotes from other waterproofing companies but chose to go with Quality 1st because I got more for my money and the layout was better for my basement.

When I called Monday morning regarding issues in our basement, the service rep told me that someone would call me back. So Mike Dellechiaie called & came to my house at 2:00 pm. He saw the basement, proposed a contract & tried his best to squeeze the project for Friday. Which I am happy about because of my tight work schedule. He is very nice, accommodating, and had explained the plan well.Friday came, the team of four people led by Heriberto also arrived on time. They worked right away and finished in a timely fashion, but they have to come back because they found more problems. So, he called the manager, and I agreed to what is needed more to be done. So, for the second time around, they are very punctual as they arrived at 9:00 am & completed the job around 1:00 pm. They are very professional, not loud, and respectful.

I am 100% satisfied with the job done! I hired you because the specialist explained the products so throughouly and Quality 1st would complete the repair and clean up with no work by me! 

I am very happy with the basement waterproofing job done by Quality 1st Basement Systems. The salesmen and installation crew were excellent and the office staff was very good as well. I have had a wet basement for 50 years and did not think the problem could be solved, though I had tried. My old sump pump was not performing as needed so the crew replaced it with a new sump pump and installed a back-up system. I couldn’t be happier with the results. The job done satisfied all of my expectations and beyond!

After hearing about you from my neighbor, I set up a free estimate with Quality 1st and was very pleased with the salesman who visited my home.  He was respectful + thorough and after 2 years of issues, I decided to move forward with waterproofing my basement with an Ultra Sump system.  The low price and great experience makes me feel confident that I made the right choice by going with Quality 1st Basement Systems.

I'm writing to let you know how pleased I am with the job Sha'Chon did at my home today. He did a fantastic job. It is rock solid with no problems at all. Today, he performed the annual maintenance on my system. His knowledge, expertise and thoroughness cannot be beat. He has a pleasant disposition and answers any questions with a thoughtful concise response. Clearly Sha’Chon is an employee who takes great pride in representing your company. In my opinion, an employee like Sha’Chon puts a positive face to go with the name of the company. I am certain he has a bright future with Quality 1st.

Just wanted to thank you for the wonderful service, So far everything is in working order.  Also must say your service tech Randy was excellent. He took the time to explain everything, he was one of the reasons I used your company as well. I had the utmost confidence in his presentation to have you come in and do the job and i'm very happy. Thank You !

I plan on requesting Collin for my next appointment. He is an excellent worker.

The job was done very well by a great crew of men. Mike did a good job and Dan helped too. The installation team was fast and clean.

First, Kenny T. came to my house to inspect my basement.  He seemed knowledgeable and provided a no pressure sales approach.  He came back to my house to pick up a signed contract.  He subsequently came back to my house and met with my contractor, and home inspection engineer to coordinate the Water Guard's installation plan with my basement's floor plan.  He returned to my house twice on the day of installation to make sure that everything was going as planned and to answer my questions.  After the drain was installed he was available to help me with any questions or concerns. I am very satisfied with the way that the crew installed the drain.  They seemed to be very skilled at what they were doing. All throughout this process, Damon, a supervisor at Quality 1st, made himself available to answer any technical questions.  I consulted with him about dehumidification, vapor barriers and drywall.  He seemed to be knowledgeable in many areas of construction.  The opportunity to consult with him is very valuable to me. Most outstanding, there were some questions I had about the finishing of my basement, which needed to be evaluated on site.  These questions were not directly related to any work that Quality 1st did for me.  As a complete favor, Damon visited my house and provided me with his advice.  This was a total favor, and was extremely valuable to me.  I benefited very much from that visit and I am grateful to Damon for coming to my house and to Bob for coordinating the visit. Overall, I am extremely happy that I chose Quality 1st to install my perimeter drain.  I was very satisfied with their no pressure sales approach, their professional installation, and the follow up service.

From the minute Mike Fiorello came into my house, his enthusiasm for his job and his belief in the product he was selling was evident.  He went over to my house with a fine-tooth comb, showing me pictures of what he thought could improve the quality of my home.  Anytime I called him, he was available to go over every detail of the job.  The work team, led by Delfino was outstanding.  They showed up every day on time and did an outstanding job.  I was very, very, impressed by both the quality of their work and how hard they worked.  They made sure the job exceeded my expectations.  I am very pleased.

A very nice polite charming person. Set me up well, explained all. I wasn't using the unit correctly.

rockstar company, rockstar install team, and rockstar service...what else can I say. They were in and out in a day and a half, and kyle came back immediately when I had an issue with the sump pump install. Customer first is their motto. I want to have an egress window put in and I'll probably use them as well