Job review from in Leonia, NJ 97695 on 11/24/14

Overall Rating:

5  out of 5

Besides worrying about cost, I was "put off" for years worrying about the huge mess and cleanup it would cause.

Both concerns worked out very well to my great satisfaction.

As far a using me as a reference, I think it best that we wait till I have had a chance to observe the job in action via a major storm.

Our Overall Service
I was very pleased with the overall job -soup to nuts.No one pushed us to "buy" The sales pitch was knowledge grounded - based on what I had already read and underlined in your brochure.
Call Representative
Excellent. I had told the staff person I was terrified to make the call,and she was as patient as could be.
Our Office Staff
Staff was very patient with me when trying to pick a date, very polite, kind, and sympathetic to my concerns. I told her I was "terrified" to actually make an appointment with the intent to proceed!
Sales Process
Kenny was excellent. Again,patient with all my questions. I believe he came back 3 times (even after I had signed the contract) to answer any questions or re-explain some part of the procedure.
Our Installation Crew
Juan and the guys were terrific. I was amazed how quickly they worked, yet never seemed rushed. They had all the equipment (of course) but even everything ready to haul away (in buckets). I kept asking Juan if my house was still standing - I had to leave the house several times - and he assured me that a house had never fallen down on them yet! They were all very polite. In one instance, when I wanted something "retaped" because the suction was loosening the tape, the worker responded immediately and it was done.
The Cleanup Process
I am surprised that I can say this, but the clean up process was thorough and what I was left with was a basement and garage that looked like it was in very good shape. I was able to borrow a construction vacuum cleaner from a contractor who was helping restore shelving, and flooring that had to be removed. I think that isa good recommendation to homeowners to get rid of the fine cement dust that settles.

What made you choose our company:

My daughter and son-in-law had work done by your company several years ago. I talked to one of your office staff a few years ago and you offered to send a brochure which I kept all these years. When the time came for me to "do something" about the basement problem, I was not willing to use anyone else. The brochure was very impressive - my fear was that I would not be able to afford the job.

Greater Monmouth Chamber of Commerce
Staten Island Chamber of Commerce
Township of Aberdeen
National Foundation Repair Association Member
2018 Angies List Super Service Award
Best Place to Work 2018
HomeAdvisor Association

our service area

We serve the following areas

  • Avondale
  • Brandamore
  • Chadds Ford
  • Coatesville
  • Cochranville
  • Concordville
  • Downingtown
  • Elverson
  • Exton
  • Garnet Valley
  • Glenmoore
  • Honey Brook
  • Kelton
  • Kemblesville
  • Kennett Square
  • Landenberg
  • Lewisville
  • Lincoln University
  • Lionville
  • Lyndell
  • Mendenhall
  • Modena
  • New London
  • Nottingham
  • Parkesburg
  • Pocopson
  • Pomeroy
  • Sadsburyville
  • Suplee
  • Thorndale
  • Thornton
  • Toughkenamon
  • Unionville
  • Uwchland
  • Wagontown
  • West Chester
  • West Grove
  • Westtown
New Jersey
  • Alloway
  • Chatham
  • Deepwater
  • Greenwich
  • Hancocks Bridge
  • Oxford
  • Pedricktown
  • Penns Grove
  • Pennsville
  • Quinton
  • Salem
  • Shiloh
Our Locations:

Quality 1st Basement Systems
359 Route 35 South
Cliffwood, NJ 07721
Quality 1st Basement Systems service area
Service Area
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