Serving NJ, NYC, Jersey City, Edison, Freehold
Thursday, June 21st, 2012 by Valyn Daconto
Perth Amboy, NJ − Quality 1st Basement Systems is dedicated to serving homeowners throughout Northern and Central New Jersey and Staten Island in New York. In order to do this better, they have been focusing specifically on crawlspace and CleanSpace installer certification for the past month.
To deliver WOW service to each customer, several "train-a-thons" for the call center, service and sales have been happening. Each team had a full day of training and activities designed to bring them together as a team and get back to the basics as far as each person's role goes. Everything from truck cleaning and inspections to product quizzes and role playing were completed to help employees step up their game.
Since the training, Quality 1st Basement Systems has already seen an improvement in numbers and plan to keep up these "train-a-thons" to build the confidence of their employees and ensure personal as well as business growth.
In addition to training, Steve, the sales manager, traveled to Sales Managers training in Omaha where he learned how to more effectively manage his team and communicate with customers and the production department.
As Quality 1st Basement Systems grows, they will always be about serving homeowners with high quality service and products to solve any basement waterproofing, foundation, crawlspace, or mold problems in the home. They are a proud member of the Basement Systems Inc. team and will always be about putting the homeowner first.
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